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How we work
The UX team is split across London, Sheffield, Edinburgh and Glasgow. We meet every week as a community of practice “Design COP”.
Some of our roles are based from offices and some remote. (Our remote colleagues are able to exprense expense user research trips and trips to the office when needed, and are provided with the right equipment just like the rest of the team).
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Product stream | UX Designer |
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Services: Personalised Advice / ScalingLizzie Nightingale | Ivi Dousi |
Campaigns CPC | Amy EverettMonika Lozano |
Income Generation | Amy EverettVikas Verma |
Cross Org | Amy Everett |
Services: Triage / Hubs | Lizzie Nightingale |
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Louise Roddan |
If your work doesn’t fall into any of these product streams but you still need some help reach out to ux@shelter.org.uk.
BAU: We don’t assign time specifically for BAU because if a piece of work needs UX thinking then it’s usually too complex to be a BAU task. However if something does come up then the best thing to do is to contact the UXD for the most relevant product stream and see if they have capacity to help. If you’re unsure who this might be contact Caylee.
Who to collaborate with for Research and Service Design in Shelter England
Our specialist User Researchers and Service Designers all sit within the Services team, which means they are 100% focussed on the Shelter users that need our help most. If you sit within another product team you can still get guidance from our researchers and service designers, but it will be your product’s UX Designer that will help you to carry out the work itself. Digital also has a budget to get in freelance support when needed, like we did for the font research for Cross Org Rebrand.
We also have a number of tools and resources available to help support this work, such as Shelter’s Research Guidance. Caylee’s This article on research processes at Shelter might also help explain the process for teams without researchers.
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When performing on-site research make sure you have completed the safe-guarding training, and have planned your work in collaboration with one of our researchers. Make sure to use the User Research Best Practices as a starting point. If your research is more quantitative you might want to work with the data team by logging a request. You can also view ongoing performance reports in the Digital Report Centre and via Shelter’s balanced scorecard.
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Who’s who
Amy EverettLouise Roddan | |
 | Role: Digital Design Lead Location: Sheffield Knowledge:
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Vik Verma | |
Role: Senior UX Designer Location: Product stream: Knowledge:
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Lizzie NightingaleIvi Dousi | ||
 | Role: UX Designer Location: LondonBristol Product stream: Services + Campaigns Knowledge:
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Monika Most | |
 | Role: Senior Service Designer Location: London Product stream: Services Knowledge:
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Louise RoddanRichard Langton | |
Role: Senior User Researcher Product stream: Services Location: SheffieldEdinburgh | |
Sophie Mullen | |
Role: User Researcher Location: Belfast Product stream: Services Knowledge:
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Alexandra Molano-Avilan | |
Role: User Researcher Location: London Product stream: Services Knowledge:
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Abigail Ryan | |
Role: Senior Service Designer Location: Birmingham Product stream: Services Knowledge:
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