UX team
How we work
The UX team is split across London, Sheffield, Edinburgh and Glasgow. We meet every week as a community of practice “Design COP”.
Some of our roles are based from offices and some remote. (Our remote colleagues are able to expense user research trips and trips to the office when needed, and are provided with the right equipment just like the rest of the team).
The tools we use regularly are Outlook, Slack, Figma, Miro, LeanKit, HotJar, Userlytics, Ethnio and Google Analytics. We re-use design patterns from our UI-Kit in Figma, and are in the process of creating a public design system. We save work in our team’s sharepoint (and use OneDrive just for personal docs). When creating new folders in sharepoint make sure to duplicate our template folder structure.
Who to collaborate with for UX Design in Shelter England
At Shelter the UX Designers are assigned to specific product streams, so if your work sits within the following product streams you should contact that person for help:
Product stream | UX Designer |
|---|---|
Services | Ivi Dousi |
Campaigns CPC | Monika Lozano |
Income Generation | Vikas Verma |
Cross Org | Louise Roddan |
If your work doesn’t fall into any of these product streams but you still need some help reach out to ux@shelter.org.uk.
Who to collaborate with for Research and Service Design in Shelter England
Our specialist User Researchers and Service Designers all sit within the Services team, which means they are 100% focussed on the Shelter users that need our help most. If you sit within another product team you can still get guidance from our researchers and service designers, but it will be your product’s UX Designer that will help you to carry out the work itself. Digital also has a budget to get in freelance support when needed.
We also have a number of tools and resources available to help support this work, such as Shelter’s Research Guidance. This article on research processes at Shelter might also help explain the process for teams without researchers.
Performing research at Shelter
When performing on-site research make sure you have completed the safe-guarding training, and have planned your work in collaboration with one of our researchers. Make sure to use the User Research Best Practices as a starting point. If your research is more quantitative you might want to work with the data team by logging a request. You can also view ongoing performance reports in the Digital Report Centre and via Shelter’s balanced scorecard.
Who’s who
Louise Roddan | |
 | Role: Digital Design Lead Location: Sheffield Knowledge:
|
Vik Verma | |
| Role: Senior UX Designer Location: Product stream: Knowledge:
|
Ivi Dousi | |
| Role: UX Designer Location: Bristol Product stream: Services Knowledge:
|
Monika Most | |
| Role: Senior Service Designer Location: London Product stream: Services Knowledge:
|
Richard Langton | |
| Role: Senior User Researcher Product stream: Services Location: Edinburgh
|
Sophie Mullen | |
| Role: User Researcher Location: Belfast Product stream: Services Knowledge:
|
Alexandra Molano-Avilan | |
| Role: User Researcher Location: London Product stream: Services Knowledge:
|
Abigail Ryan | |
| Role: Senior Service Designer Location: Birmingham Product stream: Services Knowledge:
|