What's new

With Release 4 from June 2022, our digital framework focuses on a major element of our digital transformation: our content operations.

Content ops are the people, platforms and processes that give us the ability to deliver great content to our users, consistently - and do it at scale.

Our new content ops section

• What content operations are and why they’re important

• Our content governance

• Shelter’s content lifecycle

• How we decide what to do and what not to do

• Content and user journeys

• How to retire content - and how not to

Visit any of these pages or start at the section’s homepage.

Also new in the framework

We’ve added a section for user-centred design, beginning with:

• an explanation of our design thinking

• a helpful checklist for anyone inside or outside of Shelter who’s working on our digital products and services.

What’s next?

Read the digital framework release plan to see about future topics.